- Risk Management: Provided guidance through 10 years of internal Board membership. Led American Express (AXP) through the financial crisis of 2008, preventing $1B in expected credit and fraud losses through innovative analytics.
- Operational Excellence: As Chief Operational Risk Officer at American Express, improved accountability by placing operational officers in each business unit, and developing an operational risk framework that was tied to incentive compensation that reduced compliance risk and customer complaints through quality controls and testing. Consistently delivered over $300M in operational and strategic improvements annually in market risk, compliance, credit, fraud, and information security.
- M&A/Technology Venture Investing/Due Diligence and Policy: As Global Risk Oversight Officer at AXP and a Chartered Financial Analyst (CFA), joined the Chief Risk Officer review of Silicon Valley start-ups for AXP venture investing that identified synergies to augment AXP’s business model (e.g., Kabbage, Trulioo, Inflection, Earnest, and Forter). Reviewed and proposed potential range of acquisitions such as Ally, CIT, ADS, Huntington, and First Republic, which had products, customer, or commercial adjacency that leveraged the existing regulatory infrastructure and added accretive assets for growth with industry consistent return on equity.